studim.ai
✎ Draft, review by a lawyer before launch.

Contact

Last updated: 8 October 2026
Draft. Have a lawyer review this text before launch.

How to reach us

Studim.ai is developed and run by [OPERATOR DESCRIPTION]. The best way to reach us is by email:

  • hello@studim.ai for everything: questions about the service, suggestions, bug reports, press, privacy.
  • support@studim.ai for questions about your account, plans, payments and refunds. [CONFIRM SUPPORT MAILBOX IS LIVE]

Write to us in English or German. We answer other languages where we can, if needed with the help of a translation.

Response time

We usually reply [RESPONSE TIME, E.G. WITHIN TWO WORKING DAYS]. During the beta it can occasionally take longer; questions about payments and account deletion are handled first.

What speeds up your request

  • The email address of the Google account you use to sign in to Studim.ai.
  • For a bug: what you did, what you expected and what happened instead, ideally with date, time, browser and device.
  • For a question about a lecture: the title of the lecture in your Library. Please do not attach transcripts or audio files unless we ask for them.
  • For payment questions: the order number from the Lemon Squeezy confirmation email.

Feedback inside the app

In the dashboard you find the "Feedback" tab. There you can rate the service and send us a message without writing an email. We read these messages regularly; they are the fastest way to report wishes and small bugs.

More help

  • Frequently asked questions (FAQ): coming soon at /faq.
  • Status page with incidents and maintenance: coming soon.
  • Prices and plans: pricing page.

Privacy requests

You can download your data yourself at any time in the dashboard settings ("Download my data") or delete your account ("Delete my account"). For all other requests about your rights under the GDPR, such as access, rectification or objection, write to hello@studim.ai. Details are in the privacy policy.

Cancellation, withdrawal and refund

You cancel a paid plan in the Lemon Squeezy customer portal, through the link in your purchase confirmation or on the cancellation page Cancel your subscription. For withdrawal and the voluntary 14-day refund please read the withdrawal policy. Send a withdrawal to hello@studim.ai, as stated in the withdrawal policy; send refund and billing requests to support@studim.ai.

Postal address

[FULL NAME]
[COMPANY LEGAL FORM]
[STREET AND NUMBER]
[POSTCODE CITY]
Germany

Phone: [PHONE, OPTIONAL]. The full provider details are in the legal notice.

Last updated: 8 October 2026